Commend an Officer
The best way to commend the actions of an Arlington Police Officer is to write a brief letter describing the incident and the actions you think were exceptional. Information such as date, time, and the location will help identify the employee if you do not know his or her name. For your convenience downloadable forms are provided below.
Commendations received by the Chief are forwarded to the employee with a copy placed in his or her personnel file. Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us know if we are doing a good job.
File a Complaint Against an Officer
An inquiry or complaint can be made in person (112 Mystic Street), by mail, or over the phone (781 316-3907). Any police department employee whose duties involve public contact may accept an initial inquiry or complaint against personnel, procedures, or policies. If the inquiry or complaint is about personnel, you should contact the employee’s shift or unit commander. If the employee’s commander is not available, you may contact the on-duty supervisor. The supervisor will ensure that your inquiry or complaint is directed to the proper authority.
If your inquiry or complaint appears to be based on a misunderstanding or lack of knowledge of the law, desired conduct, procedures or practices, the police department employee may offer an explanation. If you are not satisfied with their explanation, you may insist on speaking with the employee’s supervisor. For your convenience downloadable forms are provided below.